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About The Pink Almirah:
The Pink Almirah is a premium Indian wear brand for women with a following of 1.2 Million and internationally spread clients. https://www.instagram.com/thepinkalmirah?utm_source=ig_web_button_share_sheet&igsh=ZDNlZDc0MzIxNw==.

Overview:
You will play a pivotal role in optimizing our online business operations and delivering exceptional customer service. As an e-commerce executive, you’ll maintain all our sales touchpoints — website, online marketplaces, and aggregators — and oversee online sales, manage stock inventories, and optimise the overall customer experience.

Responsibilities:

Manage and maintain e-commerce platforms, including product listings, pricing and inventory management.
Enhance customer experience by working closely with other departments, such as marketing, content and customer service.
Analyse data and generate reports to track e-commerce performance, identify trends and make data-driven recommendations for improvement.
Monitor customer feedback, reviews and ratings to identify areas of improvement and implement strategies for enhancing customer satisfaction and retention.
Monitor and respond to customer queries across social media platforms (Instagram, Facebook, Twitter/X, LinkedIn, etc.) in real time.
Provide accurate, empathetic, and brand-aligned responses to inquiries, complaints, and feedback.
Escalate complex issues to the relevant internal teams while ensuring timely follow-up with the customer.

Qualifications:

Bachelors degree or equivalent in any field.
Knowledge about Indian wear is preferred but not required.
Strong verbal communications skills.
Proficient in computer skills and billing systems.
Ecommerce Knowledge and experience is preferred.

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